At Harlesden Florist, we pride ourselves on being a trusted local florist, delivering only the freshest flowers to households and businesses throughout Harlesden and the surrounding areas. Our fresh flowers guarantee is central to our service, ensuring every bouquet arrives in pristine condition and stays vibrant for as long as possible.
We take every measure to ensure that your flowers are delivered in perfect condition. If, however, your order arrives damaged or not as expected, please report the issue to us as soon as possible. To help us resolve your concern quickly, please contact us within 24 hours of delivery, providing a clear description and photos of the damaged flowers and packaging. Our team will review your case promptly and offer you the most suitable resolution.
We understand the importance of long-lasting, beautiful blooms for your home or workplace. That’s why our fresh flowers guarantee ensures your flowers will remain fresh for a minimum of 5 days from delivery, provided basic care guidelines are followed. If, despite proper care, your flowers fail to stay fresh within this window, please let us know right away, so we can address your concerns.
Your satisfaction is our top priority. Should your flowers arrive in unsatisfactory condition or fail to meet our freshness guarantee, we offer the following options:
Refunds are typically processed within 5-7 working days to your original payment method. Please note that, except for quality or service issues, we are unable to offer refunds for non-damaged flowers once delivered.
We strive to make every experience with Harlesden Florist a positive one. If you are unhappy with any aspect of your order or our service, we encourage you to reach out to us promptly. Please provide your order details, a clear description of the issue, and any supporting photos if relevant. Our dedicated team will respond as quickly as possible, typically within 1 working day, with updates and a proposed resolution. All feedback is taken seriously and helps us maintain the trusted reputation we hold in the Harlesden community.
As an established Harlesden florist, we are committed to delighting our neighbours with fresh, beautiful flowers and attentive customer care. Whether you are ordering for a local business, a loved one, or your own home, you can shop with confidence knowing your satisfaction is our promise.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
