Harlesden Florist Online Delivery - E-Commerce Terms Explained

Terms & Conditions for Harlesden Florist Online Flower Delivery

Introduction

Welcome to the Terms & Conditions for Harlesden Florist, your trusted provider for online flower delivery in Harlesden and the surrounding areas. By purchasing from our website, you agree to these terms, which are designed to ensure clarity and protection for both parties. These conditions form a legally binding agreement between Harlesden Florist ("we", "us", "our") and you as a customer ("you", "your"). Please read the following information carefully before placing any orders.

Scope of Application

These Terms & Conditions apply to all online purchases made via the Harlesden Florist website, including flower delivery and related products across Harlesden and neighbouring localities. If you do not agree with these terms, please refrain from using our online services.

Order Process

We aim to make online flower ordering simple and secure for our customers in and around Harlesden. To place an order with Harlesden Florist, please follow these steps:

Browse Selection: Select your preferred bouquet, flower arrangement, or floral gift from our curated collection.
Basket and Checkout: Add chosen items to your shopping basket and proceed to checkout when ready.
Order Details: At checkout, you must provide accurate details, including recipient information, delivery address (within Harlesden or neighbouring areas), preferred delivery date, and any specific messages or instructions.
Review: Please double-check your order summary and delivery information before completing your purchase.
Confirmation: You will receive an online order confirmation upon successful payment. A further confirmation will be sent via the chosen method on delivery arrangement.

Should an ordered item be unavailable due to seasonality or stock, we reserve the right to substitute it with a similar product of equal or greater value. We will, whenever possible, notify you of significant substitutions prior to delivery.

Payments

Prices for all our products are clearly marked in pounds sterling (GBP) and are inclusive of VAT and applicable taxes unless otherwise stated. A separate delivery charge, where applicable, will be detailed at checkout.

Accepted Payment Methods

Most major credit and debit cards
Other secure online payment platforms, as offered on our website

Full payment must be made at the time of placing your order. Your order is only deemed accepted once we receive payment in cleared funds. We cannot deliver flowers unless payment has been fully processed.

It is your responsibility to ensure that the payment details you provide are accurate, complete, and authorised. We reserve the right to cancel any order if we suspect fraudulent activity or significant payment issues.

Delivery Policy

We strive for prompt, reliable flower delivery across Harlesden and the surrounding areas. Deliveries are made by our in-house team or trusted local couriers. While we endeavour to deliver on your requested date and within your chosen time slot (where offered), delivery times cannot always be guaranteed, especially during peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas).

Delivery Conditions

Delivery Locations: Harlesden and selected surrounding postcodes only.
Recipient Not Available: If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or leave an attempted delivery card for further arrangements.
Incorrect Information: We cannot accept responsibility for failed deliveries due to incorrect or incomplete address details. Please ensure all recipient details are accurate at the time of order.

Delivery Exceptions

In case of unforeseen circumstances (e.g., severe weather, strikes, supply issues), we may need to reschedule the delivery. In such instances, we will contact you promptly to discuss an alternative date or provide a refund if appropriate.

Cancellations and Amendments

We understand that sometimes plans change. If you wish to cancel or amend your order, please notify us as soon as possible after placing the order.

Cancellation Policy

Standard Orders: Orders may be cancelled in full and refunded if you request cancellation at least 24 hours before the scheduled delivery date.
Same-Day or Next-Day Orders: Due to our fast processing, cancellation may not be possible once the order is being prepared or dispatched.
Personalised Orders: Bespoke, seasonal, or personalised floral arrangements that have already been created may not be eligible for cancellation or refund.

How to Amend an Order

Amendments to orders, such as correcting recipient information or changing delivery dates, are generally accommodated where possible provided you contact us in good time. However, once an order is in preparation or dispatched, changes may not be possible.

Refunds

Refunds will be processed through your original method of payment. Please allow up to 7 business days for the refund to appear in your account. If you are dissatisfied with any product or service, please contact us promptly so we can resolve your concern in line with our customer satisfaction policy.

Returns and Complaints

Due to the perishable nature of flowers, returns are generally not possible unless the product is found to be faulty or not as described. If you are dissatisfied with the quality or condition of the flowers upon delivery, please contact us within 24 hours of receipt with photographs and details. We may offer a replacement, partial refund, or alternative solution depending on the situation.

Product Availability and Substitution

All products are subject to availability. While we make every effort to keep our online stock updated, unexpected supply issues may occasionally arise. In cases where certain blooms or containers are unavailable, we reserve the right to substitute with similar items of equal or greater value. Any significant deviations will be communicated to you in advance wherever possible.

Pricing and Promotions

All prices shown on our website are in pounds sterling unless stated otherwise. We reserve the right to update prices, special offers, or promotional discounts at any time without prior notice. Any such changes will not affect orders already placed and paid for.

Our Liability

We take every reasonable step to ensure that our flowers and services meet the high standards expected by our customers in Harlesden and the surrounding areas. However, our liability to you is limited as follows:

We are not responsible for any losses which were not foreseeable by both parties at the time the contract was formed.
We are not responsible for any loss or damages arising from the late delivery of flowers if the delay is due to factors beyond our reasonable control (e.g., extreme weather, traffic accidents).
We are not liable for indirect or consequential losses, including but not limited to loss of enjoyment, opportunity, or reputation.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Intellectual Property

All content and images, unless otherwise specified, are the property of Harlesden Florist. Use of our website or its contents for any commercial purposes without express permission is strictly prohibited.

Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for further information on how we collect, store, and process your personal data when you place an order for flower delivery or engage with our services online.

Governing Law

These Terms & Conditions, and any contractual or non-contractual disputes arising out of or related to use of our online shop, are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms

We reserve the right to amend these Terms & Conditions at any time to reflect changes in law, our business, or for any other reason deemed necessary. The latest version will always be available on our website and will apply to all new orders from the date of publication. Please check this page regularly to stay informed.

Contact and Further Information

For any questions regarding these Terms & Conditions, or for support regarding your flower delivery order in Harlesden or surrounding areas, please contact us using the contact form provided on our website. Our team is committed to ensuring a pleasant and straightforward experience from order to delivery.

Application to Harlesden and Surrounding Areas

These terms are intended to serve all customers using the Harlesden Florist website for online flower delivery within Harlesden and nearby locations. If you have any queries about whether your postcode is covered, please check our delivery information or reach out for clarification prior to ordering.