Welcome to the Terms & Conditions for Harlesden Florist, your trusted provider for online flower delivery in Harlesden and the surrounding areas. By purchasing from our website, you agree to these terms, which are designed to ensure clarity and protection for both parties. These conditions form a legally binding agreement between Harlesden Florist ("we", "us", "our") and you as a customer ("you", "your"). Please read the following information carefully before placing any orders.
These Terms & Conditions apply to all online purchases made via the Harlesden Florist website, including flower delivery and related products across Harlesden and neighbouring localities. If you do not agree with these terms, please refrain from using our online services.
We aim to make online flower ordering simple and secure for our customers in and around Harlesden. To place an order with Harlesden Florist, please follow these steps:
Should an ordered item be unavailable due to seasonality or stock, we reserve the right to substitute it with a similar product of equal or greater value. We will, whenever possible, notify you of significant substitutions prior to delivery.
Prices for all our products are clearly marked in pounds sterling (GBP) and are inclusive of VAT and applicable taxes unless otherwise stated. A separate delivery charge, where applicable, will be detailed at checkout.
Full payment must be made at the time of placing your order. Your order is only deemed accepted once we receive payment in cleared funds. We cannot deliver flowers unless payment has been fully processed.
It is your responsibility to ensure that the payment details you provide are accurate, complete, and authorised. We reserve the right to cancel any order if we suspect fraudulent activity or significant payment issues.
We strive for prompt, reliable flower delivery across Harlesden and the surrounding areas. Deliveries are made by our in-house team or trusted local couriers. While we endeavour to deliver on your requested date and within your chosen time slot (where offered), delivery times cannot always be guaranteed, especially during peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas).
In case of unforeseen circumstances (e.g., severe weather, strikes, supply issues), we may need to reschedule the delivery. In such instances, we will contact you promptly to discuss an alternative date or provide a refund if appropriate.
We understand that sometimes plans change. If you wish to cancel or amend your order, please notify us as soon as possible after placing the order.
Amendments to orders, such as correcting recipient information or changing delivery dates, are generally accommodated where possible provided you contact us in good time. However, once an order is in preparation or dispatched, changes may not be possible.
Refunds will be processed through your original method of payment. Please allow up to 7 business days for the refund to appear in your account. If you are dissatisfied with any product or service, please contact us promptly so we can resolve your concern in line with our customer satisfaction policy.
Due to the perishable nature of flowers, returns are generally not possible unless the product is found to be faulty or not as described. If you are dissatisfied with the quality or condition of the flowers upon delivery, please contact us within 24 hours of receipt with photographs and details. We may offer a replacement, partial refund, or alternative solution depending on the situation.
All products are subject to availability. While we make every effort to keep our online stock updated, unexpected supply issues may occasionally arise. In cases where certain blooms or containers are unavailable, we reserve the right to substitute with similar items of equal or greater value. Any significant deviations will be communicated to you in advance wherever possible.
All prices shown on our website are in pounds sterling unless stated otherwise. We reserve the right to update prices, special offers, or promotional discounts at any time without prior notice. Any such changes will not affect orders already placed and paid for.
We take every reasonable step to ensure that our flowers and services meet the high standards expected by our customers in Harlesden and the surrounding areas. However, our liability to you is limited as follows:
All content and images, unless otherwise specified, are the property of Harlesden Florist. Use of our website or its contents for any commercial purposes without express permission is strictly prohibited.
Your privacy is important to us. Please refer to our separate Privacy Policy for further information on how we collect, store, and process your personal data when you place an order for flower delivery or engage with our services online.
These Terms & Conditions, and any contractual or non-contractual disputes arising out of or related to use of our online shop, are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions at any time to reflect changes in law, our business, or for any other reason deemed necessary. The latest version will always be available on our website and will apply to all new orders from the date of publication. Please check this page regularly to stay informed.
For any questions regarding these Terms & Conditions, or for support regarding your flower delivery order in Harlesden or surrounding areas, please contact us using the contact form provided on our website. Our team is committed to ensuring a pleasant and straightforward experience from order to delivery.
These terms are intended to serve all customers using the Harlesden Florist website for online flower delivery within Harlesden and nearby locations. If you have any queries about whether your postcode is covered, please check our delivery information or reach out for clarification prior to ordering.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harlesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harlesden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
